Friday, December 26, 2008

KLM.....modern way of flying?...no Thanks.













KLM.....National Dutch carrier and the pride of Holland


Yeah, right.....
Self service kiosks, and I thought they were only intended for the hurried business travellers, but somehow somebody in the KLM back office had the luminous idea to make it compulsory for all their passengers.
No more need for presenting tickets, just slot in your passport, and hupsakee....your boarding pass is printed out.....and if you are a party of a few people travelling together, don't be surprised that the lot of you are randomnly seated. Lucky enough for us, that Laetitia is a minor, so the computer was intelligently programmed enough to award us with 2 seats next to eachother......phew, that went smooth enough.
Then off to to luggage counter....(can't call it check-in desk anymore, can I?) where the ladies in question just handle the luggage......aiaiai, 9kgs overweight and 270 euro's fine......even with putting up our angel faces we couldn't budge the ladies in accepting our 2 pieces of heavy luggage without paying. Okayokay.....emptied our luggage on the spot and all the clothes in 2 plastic bags.....
Now we stood there in the limbo, with 2 trolleys, 2 rucksacks, and 2 plastic bags filled to the brim. Inside the terminal found a locker to deposit our load (at a bleeping ransacking fee of 6 euro's) and spend our 4 hours waiting time loitering around. But at least we were allowed to haul ourselves onto the jumbo.
Onto the airplane itself, fully packed with holiday-goers (don't those peeps realize its the Great Depression now? They should save some bucks instead of going for holidays).
Inflight entertainment? What entertainment?! Just an overhead screen showing some bad movies and programmes, but I can live with that.
But what I certainly can't accept is the snail service......I guess in an effort to curb expenses, KLM has appointed a skeleton crew to serve the fully loaded plane. One lady, one only.......!!!...served our row of 13.....I counted, 52 peeps, and since we were seated at the backend of her section it took a bloody 40 minutes for her to do her round. Well, I can assure you that the juices in my stomach were working overtime just by sniffing the odour of processed,heated food.
And if the food was decent enough, I could have lived with it....but nah, look at the picture above......I know, I know.....it has to be recyclable, save the environment,....but come on this is a joke, isn't it? Cardboard plate, with food wrapped in plastic containers and by the time it reached us, semi-cold.
Am I the only one complaining? From the looks of my fellow passengers they shared the same thought.....
KLM might be cheap, but don't they try to advertise themselves as the pride of Dutch hospitality again. 'Cos if this is an example of Dutch hospitality......thanks a lot indeed!


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